JTracking Privacy Policy
This Privacy Policy explains how JTracking Technologies Inc. ("JTracking," "we," "our," or "us") collects, uses, stores, and shares personal information when you visit our website, access our services, or install and use the JTracking app (the "App"). It applies to both merchants who install the App ("Clients") and individuals whose data may be processed as a result of Client use ("End Users").
This policy also explains how the App works with Shopify-hosted stores and how personal data is processed in connection with Shopify's APIs and data sharing. Shopify independently processes personal data according to its own privacy policies. See Shopify's Consumer Privacy Policy for more details.
We collect information needed to provide and support the App, including:
- Contact details such as name and email.
- Store identifiers and configuration settings.
- API connection data needed to operate the App.
When enabled by the Client, the App may collect limited information about End Users of a Client's store, including:
- Technical data (e.g., IP address, browser, device type).
- Behavioral or event data (e.g., page views, conversions).
- Hashed identifiers used to send events to advertising platforms.
End User personal data is processed only under the instructions of the Client and only as necessary to provide the App's functionality.
We use personal data to:
- Operate and support the App.
- Deliver server-side conversion events to advertising and analytics services.
- Maintain and improve the App.
- Communicate with Clients about App use.
We do not use personal data for independent marketing, and we do not sell End User personal data to third parties.
Clients are responsible for ensuring they have obtained all required consents from End Users before enabling tracking or data processing that involves personal data. The App respects privacy and consent settings configured by Clients and their stores.
We may share personal data with:
- Advertising and analytics platforms selected by the Client (e.g., Meta, Google Ads) to deliver conversion events.
- Service providers who help operate or maintain the App.
- Legal authorities if required by law.
We do not share personal data for unrelated advertising or marketing not requested by the Client.
We retain personal data only as long as necessary to provide the App and fulfill the purposes outlined here, unless a longer retention period is required by law. Integration credentials and logs are stored securely until revoked or expired.
We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, or alteration. However, no method of transmission or storage is 100% secure.
Personal data may be transferred to and processed in countries outside the Client's or End User's residence. We take steps to ensure appropriate safeguards, such as encryption and compliance with applicable laws, where required.
Depending on applicable law, Clients and End Users may have rights to access, correct, delete, restrict, or export their personal data. End Users should contact the merchant of the store they interacted with to exercise rights related to data collected via the App. Merchants can also contact us for assistance as required by applicable law.
Cookies and similar technologies may be used for authentication, session management, and tracking. Clients are responsible for obtaining necessary consents where required by law.
The App does not knowingly collect personal data from children under applicable age thresholds. If such data is inadvertently collected, we will delete it promptly.
We may update this policy from time to time. Material changes will be indicated by a new "Last updated" date.
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: [email protected]
